Carol Harris Staffing, LLChttps://chstaffing.com/wp-content/uploads/2023/03/CHS-logo-540.pnghttps://chstaffing.comhttps://chstaffing.comUSD19.00HOURtrue
Process service orders in SAP (e.G., customer waiting approvals, RMA s, service notifications, estimates, etc.) Responsible for processing service-related inquiries and requirements (including inquiries regarding spare parts, field service, and refurbished products). Follow up on repair cost estimates and services. Consult with customers regarding options to support their needs for related services (e.G., exchange pool, new pump, etc.) Look for additional opportunities (up selling) when offering service and trade-in products. Request technical information from customers to assist with determining root cause of failures. Provide cost estimates and detailed failure reports for all non-standard repairs to customer. Work with the customer to understand the differences/deviations of the cost estimates in order to obtain customer approvals in a timely manner. Coordination and clarification of the repair estimates within a timely manner Responsible for entering CCM s in SAP complaints or error messages from customers. Keep track, follow up and report service approval status to guarantee the fast flow of repairs. Coordinate with Product support to generate FACAR reports and expedite warranty situations. Directly ensure customer satisfaction. Document customer communication within CRM. Meet or exceed company and department KP s. Staff an ACD phone hotline during regular business hours.
Job Requirements
Qualifications:
Associate degree in business, marketing, engineering, plus one year experience or at least three years order management or customer service related experience. Flexibility in work schedule hours Excellent oral & written communication skills Proficient in Microsoft office Bilingual language skills (Spanish or German) is a plus Familiarity with enterprise resource systems, SAP is a plus Must possess a positive customer-focused attitude Ability to multi-task in a fast-paced team environment Attention to detail and accuracy Competencies: Action Oriented, Cooperative Relationships, Creativity, Drive for Results, Integrity/Trust
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About EXPORT, PA
Discover exciting job opportunities in and around Export, Pennsylvania! Nestled in the beautiful state of Pennsylvania, this vibrant region offers a perfect blend of small-town charm and big-city amenities. With easy access to Pittsburgh's renowned cultural scene, including art galleries, theaters, and professional sports teams like the Steelers and Pirates, Export provides a unique backdrop for career growth. Home to serene parks and recreation areas like Forbes State Forest and Keystone State Park, this area offers a balanced lifestyle for job seekers looking to thrive both personally and professionally. Embrace the enchanting beauty and rich culture of Export - start your career journey here today!
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